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Provider Portal Assistance and Guides

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Click button below for Provider Portal

Provider Portal

The Provider Services Portal site is best viewed with Microsoft Edge. Download the latest version of Microsoft Edge.

If you are using an Apple device (iPad, iPhone, Mac computer, MacBook), while we encourage Microsoft Edge, you may also download and use Google Chrome.

Child Care Provider Help Desk (SSO/Provider Portal Access)
As of July 3rd, we have combined the Provider Portal Access form and Help Desk into one form called the Child Care Provider Help Desk. Please instructional link below

**New**Updated Provider Portal User Guide 032025

Summary of User Guide Updates 011325

Quality Performance System User Guide 121224

SSO and Password Recovery instructions (Extracted from Provider Portal User Guide

Expanded DEL Provider Portal User Roles 030625

Best Practices When Portal Access 031225

Help Desk/Provider Portal Access Form

VPK-Provider-Manual-updated-2425.pdf

Provider-Questions-and-Answers-Revised-090524.pdf

W-9-32524-1.pdf

Provider Portal User Guide 012624(old)

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Toll Free (800) 238-3463 Jacksonville
(904) 726-1500
Administrative Office 8649 Baypine Road
Bldg. 7, Ste. 300
Jacksonville, FL 32256 Report a Problem
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